ACE Member Hub — Privacy Policy

ACE Member Hub (the "App") is a private business‑to‑business field service tool operated by All Circuits Elevator LLC ("ACE", "we", "us") for its own staff and for employees of the companies ACE holds elevator service contracts with. This policy explains what information the App collects, how we use it, who we share it with, how long we keep it, and how you can delete it. We do not sell your data and we do not use it for advertising or third‑party tracking.

Information We Collect

• Account information — your name, email address, phone number, position, office location and the company you work for. You supply these when you apply for access in the App, or an ACE administrator supplies them when inviting you. Your password is held by our authentication provider, Clerk, Inc.; we never see it.
• Employment context — the company an ACE administrator assigns you to, your member status (pending, approved, denied) and your role (mechanic, office staff, administrator).
• Support ticket content — descriptions, priority, status updates, attachments and notes that you or ACE office staff enter on a ticket, with timestamps and the member who recorded each entry.
• Service request content — the request type, description, elevator model, job number, part number, and the name and contact details of the supervisor who approved the request.
• Device push tokens — if you allow notifications, we store the push token issued for your device so we can deliver ticket replies to it.
• Diagnostic logs — server logs of API requests (request id, route, status code, timestamp, and your account id). These are retained for operational debugging and abuse prevention and are not used for analytics.

The App does not collect location, contacts, photos, microphone, camera, or health data. The App does not use third‑party analytics SDKs, advertising SDKs, or cross‑app tracking, and it contains no purchases.

How We Use the Information

• To authenticate you and link you to your member profile.
• To let an ACE administrator review your access application and assign you to the right company.
• To display your company's tickets, dispatch calls, resources and support contacts, and to deliver push notifications about ticket activity if you have allowed them.
• To route your service requests to ACE staff and email you when their status changes.
• To allow ACE administrators to manage members, companies, partners and resources.
• To diagnose service problems and prevent abuse of the API.

Sharing

We share data only with the service providers that operate the App, and only as needed to provide it:

• Clerk, Inc. — authentication, passwords and sign‑in sessions.
• Hetzner Online GmbH — hosting for the App's API and database, on a server ACE controls.
• Google Cloud Storage — storage for files such as resource documents, ticket attachments and partner logos.
• Expo (650 Industries, Inc.), Apple Push Notification service and Google Firebase Cloud Messaging — delivery of the push notifications you have allowed. Only the push token and the notification text pass through them.
• Monday.com — ACE's dispatch board. The Calls tab reads service‑call records from it for your company. We do not send your account details to Monday.com.
• Email — service request notifications are sent from ACE's own mail account to the address on your profile.

We do not sell or rent personal information to anyone. We disclose information only when required by law or to protect the safety and integrity of the service.

Retention

Member profiles are retained while your account exists. Support tickets, service requests and related notes are ACE's own operational records and are retained for the life of the service relationship and for a reasonable period afterward to satisfy operational and legal obligations. Diagnostic logs are retained for up to 30 days. Push tokens are removed when you sign out or delete your account.

Your Choices

Update your profile

You can change your name, phone number and position at any time from the Account tab → Edit Profile.

Notifications

You can turn push notifications off at any time in the iOS or Android system Settings for the App.

Delete your account

You can permanently delete your account from inside the App, without contacting anyone: Account tab → Delete Account → Delete My Account → Yes, Delete Permanently. This is available in every account state, including an application that has not yet been approved.

Deleting your account immediately and permanently removes:

• your sign‑in credentials and login access;
• your member profile — name, email, phone, position and office location;
• your company assignment and approval status;
• your resource access grants and push notification registrations.

Support tickets and service requests you submitted are ACE's own operational records and are retained, with your name and contact details removed from them. Nothing that remains identifies you or can be signed in to. A deleted account cannot be restored; you would need to apply again and be approved by an administrator.

If you cannot access the App, you can also request deletion by emailing the contact below and we will complete it for you.

Children

The App is intended for adult employees and contractors of All Circuits Elevator and its customers. It is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

If we make material changes to this policy, we will update the effective date above and notify active users within the App.

Contact

Questions or requests: dimitri@techbydimitri.com · Help & Support