ACE Member Hub — Help & Support
All Circuits Elevator · Field service app for ACE staff and contracted client companies
Contact support
Email dimitri@techbydimitri.com with your name, your company and a short description of the problem. Include a screenshot if you can. We answer during business hours, Eastern time.
Getting access
ACE Member Hub is for All Circuits Elevator employees and for employees of companies ACE holds a service contract with. Open the app, tap Request access on the sign‑in screen and fill in your details. An ACE administrator reviews every application and assigns you to your company; until then the app shows Pending Approval. If you were invited by email, follow the link in that email to set your password instead.
Signing in
- Forgot your password? Tap Forgot password on the sign‑in screen. We email you a 6‑digit code and you choose a new password in the app.
- Asked for a code at sign‑in? That is the email verification step. Enter the code from the email we sent to finish signing in.
- Access denied? Your application was not approved. Contact your ACE dispatcher or the support address above.
Tickets, calls and requests
Questions about a specific ticket, dispatch call or service request go to your ACE support representative — their phone and email are on the Contacts tab in the app. The Tickets tab is empty until ACE opens a ticket for your company; that is expected, not a fault.
Notifications
The app sends a push notification when ACE replies to one of your tickets. You can turn these off at any time in your phone's system Settings for ACE Member Hub.
Deleting your account
You can permanently delete your account from inside the app: Account tab → Delete Account → Delete My Account → Yes, Delete Permanently. This removes your sign‑in and personal details immediately and cannot be undone. If you cannot access the app, email the support address above and we will delete it for you. Details of what is removed and what ACE keeps are in the Privacy Policy.
Privacy
What the app collects, how it is used and who it is shared with is set out in the Privacy Policy.